Contact Us By Phone
- Toll Free Customer Service
Customer Service Representatives are available Monday through Friday, from 8:00
AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM.
Our Automated Direct Dial is available 24 hours a day, seven days a week and allows
you to access account information, open a new account, renew a CD, apply for a loan,
transfer funds or get details about special product offerings.
For the hearing or speech impaired, please call the Telecommunication Relay Service
(TRS) by dialing 711
Email a General Request or Account Inquiry
Have a general question about banking with Susquehanna? Please use our
secure email form, and you will receive a response within 24 hours. If submitting a request on a weekend or holiday, you will receive a response the next business day.
For specific account inquiries, please log in to Online Banking and use the Online Banking secure email form. You can also call our Customer Service Center for account assistance.
Report a Lost or Stolen Card
800.311.3182. Please do not use email
to report a lost or stolen card.
Report Suspicious Communication
To report a potential phishing incident,
fraudulent email or website, please forward the suspicious communication
or call our toll-free hotline at 888.566.2366.
Send A Loan Payment
Payments for Susquehanna Bank commercial and personal loans including Home Equity,
Automobile, Mortgages, and Business Loans should be sent to:
PO BOX 2010
Lititz, PA 17543-7010
Please make sure to sign and include your loan account number on the check. Do not
staple payment coupons to checks. Inquires about loan payments to affiliates of
Susquehanna Bank can be directed to the Customer Service Center.
Contact a Branch Near You
ATM & Branch Locator.