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Susquehanna Bancshares, Inc. is a family of financial services companies that includes
the bank, trust and asset management companies, insurance services, an auto leasing
company, a real estate settlement company and a commercial finance company. We are
providing this privacy notice to customers of our bank.
In order to service your account(s) and banking needs, we collect, maintain and
use information about you. We believe that protecting the privacy and confidentiality
of this information is very important. Our policies and procedures to safeguard
your privacy embrace technology to maintain data security as well as training of
employees concerning the importance of confidentiality and customer privacy. As
part of our training, we instruct employees to access certain information only when
it is necessary to conduct business. We review and update our practices as needed
to maintain security.
We have prepared this privacy notice to let you know what types of information we
maintain about you, and also how we may share this information with affiliated companies
and our marketing partners so that we can provide you with valuable financial services.
Even if you should no longer be our customer, or if your accounts with us become
inactive, we will continue to follow the policies and practices described in this
notice. Thank you for taking a moment to review it; we value your business and the
trust you have placed in us.
Information We Collect
We collect, maintain, and use non-public personal information about our customers.
Non-public personal information consists of the following types of information:
- “Transactional Information” which includes:
- data on file with businesses within the Susquehanna Bancshares family of companies,
including your name, address, account balance, and your account history with us.
- “Personal Credit Information” which includes:
- Information we receive from you on applications or other forms, such as your social
security number, your income, and your assets and liabilities;
- Information we receive from a consumer reporting agency, such as your credit score
and your credit history;
- Information we obtain from another person regarding your employment, credit, or
other relationship with you, such as your employment history; and
- Aggregated demographic data about you, such as lifestyle information and likely
income and asset characteristics.
Information We Share
We currently share only Transactional Information with the businesses within the
Susquehanna Bancshares family of companies. We share Transactional Information in
order to process and service your account(s) with us and as otherwise permitted
by law. We reserve the right to share Personal Credit Information within our corporate
family.
There are certain situations where we may share non-public personal information
about you with businesses outside of our corporate family as permitted by law. In
order to provide you with valuable financial products or services, we may share
with businesses outside of our corporate family both Transactional and Personal
Credit Information. These businesses will be performing marketing and other services
on our behalf. We will not, however, share any information with companies outside
of the financial services industry for purposes of marketing that company’s products
and services to you.
We also may share your non-public personal information with affiliates with which
we have service agreements. Our affiliates may offer you various financial products
or services made available by businesses within the Susquehanna Bancshares family
of companies.
Information Sharing
Within Our Family of Companies
As explained in this notice, we may share your non-public personal information with
the businesses within our corporate family including affiliates with which we have
marketing service agreements. However, you can tell us not to share your Personal
Credit Information, within our corporate family for marketing purposes, by simply
following the instructions on the Opt-Out Form below.
Please Note the Following:
- If you send us a completed Opt-Out Selection Form, we may still share, within our
corporate family, your Transactional Information and your Personal Credit Information
in order to process and service your account(s) with us and as otherwise permitted
by law.
- Your choice not to share your Personal Credit Information for marketing purposes
with other Susquehanna companies will apply until you tell us to change your choice.
- If your account ownership rights or obligations involve two or more people, then
we will treat the receipt of an Opt-Out Selection Form from any one owner as the
opt-out of all owners.
Changes
We may amend this notice at any time, and we will inform you of any changes as required
by law.
Opt-Out Selection Form
(Please note that if you submitted this form in a previous year, you do not need
to do so again.)
You may instruct us not to share your Personal Credit Information within our corporate
family for marketing purposes. If you make this choice, you may call our Customer
Service Center at 800.311.3182 or you can print and complete this form, and bring
it to one of our offices or send it in a stamped envelope to:
Susquehanna Bancshares, Inc.
Account Services, CIF Department
P.O. Box 1000
26 North Cedar Street
Lititz, PA 17543
Download Opt-Out Selection Form
If Adobe Reader is not installed on your PC, a free download is available through
Adobe's Web site.
Privacy Notice
Susquehanna respects the privacy of its online banking customers and is committed
to protecting their information on our Web site. Whether you are a current customer
or just visiting online, we safeguard the information you provide to us. We only
collect non-identifying information about our visitors such as date and time our
site was accessed, what pages were visited, what servers were used, and the city,
state and country of the visitor as identified by the server address. Susquehanna
collects this information to create summary statistics and determine the level of
interest in our information made available on our Web site that helps us to establish
products and services to best meet our customers' needs.
Visitors may elect to submit personal information via email, by submitting an application,
or by requesting information. This information may be used internally by Susquehanna,
as appropriate, to handle the sender's request. It is not disseminated or sold to
other organizations.
We reserve the right to introduce new services or practices that may require a change
to the provisions of this notice. We are committed to updating our Internet Privacy
Notice promptly to keep you informed on how we use information you give us.
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