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Frequently Asked Questions about Bill Pay
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Bill Pay FAQs
Select a question below and click for answer.
Bill Pay Enhancement FAQs
General Bill Pay FAQs:
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Q. When and how are bill payments processed with the new system?
A. Payments will be processed each business day starting at 3:00 p.m. Eastern Time.
You may only edit or stop a scheduled payment if it still appears in your Scheduled
Payments list. Payments scheduled after 3:00 p.m. Eastern Time will be processed
on the next business day. When scheduling payments, you will receive an estimated
delivery date. However, we recommend you use the following guidelines to ensure
your payments reach your payees by the due date:
- For electronic payments, allow 3 business days for the payment to be received and
posted by your payee. For check payments, allow 5 business days for the payment
to be received by your payee.
- Electronic payments scheduled for same-day processing will post to your checking
account the same business day if entered into Internet Banker Bill Pay prior to
3:00 p.m. Eastern Time.
- Check payments will be deducted the same as a check you would write from your checkbook
and mail to a payee.
Q. What is the difference between 'Add a Person' and 'Add a Bill'?
A. The 'Add a Person' option allows you to send person to person electronic payments
using an email verification process The 'Add a Bill' option allows you to send check
or electronic payments to Companies, Individuals, a Bank or Credit Union. You can
learn more about these various options by viewing the demo available on your bill
payment home page after you log in.
Q. What are eBills?
A. eBills is an electronic bill presentment process. After you have established
this service within the new Internet Banker Bill Pay system, your electronic bills
will pull automatically into Internet Banker Bill Pay each month. Then it’s just
a matter of clicking on the bill to make your payment. No separate login required!
Note: You will need to have log in credentials established with your payee in order
to utilize this convenient feature. Some electronic payees may not be available
for this service.
Q. Do you have business
accounts?
A. Ask us how you can get the new online banking features that we offer through
Business Bill Pay that will give you more control, greater efficiency, improved
cash flow, long-term savings and more time to focus on your business.
- Business Bill Payment Manager
- Delegate payment tasks with flexible entitlement controls to various users.
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Set dual account signature requirements to ensure proper payment approvals.
- Business Bill Payment Plus
- Send payroll deposits to multiple accounts.
- Electronic invoicing and receivables tool - set up electronic invoices to match
your brand; send invoices electronically via email or print and mail them; get paid
faster by setting up a branded website; post payments and manage receivables; store
customer records securely online.
Q. Are there any
fees for bill payment?
A. There are no fees for personal accounts to use the bill payment service. However,
there are some additional options available for a minimal fee as listed below:
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Personal Bill Payment
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No monthly charge
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Gift Check
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$2.99
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Donation Check
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$1.99
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Rush Electronic Payment
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$4.95 (2nd business day)
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Rush Check Payment
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$9.95 (2nd business day)
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Rush Check Payment
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$14.95 (next business day)
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Q. What are gift
and donation checks?
A. This is a unique feature that will allow you to customize a bill pay check that
you may send to any one for many different occasions, i.e. birthdays, anniversaries
and more. You may insert your own customized greeting on the check voucher and decorate
the check with an appropriate image. The donation check allows you to send an email
to any charity notifying them of the donation and you may also select to send the
donation in honor of or in memory of an individual.
Q. How do
I pay bills using Internet Banker?
A. In order to pay bills through Internet Banker, you must first set-up your payee(s).
Click on the "Payees" tab then click on "Add a Payee" follow the prompts to create
your payees. Select "Payments" to schedule single or recurring bill payments. Bills
can be paid on a one-time basis or on a predetermined regular schedule. If the payee
is in our electronic payee database, you may choose to pay your bill electronically.
If the payee is not listed in our electronic database, the payment will be sent
by check. For a record of your transactions, you can simply click on "Payment History"
and view or print the page.
Q. Will my Check or Electronic Payment type ever change?
A. Yes, that is possible. Our Bill Payment service performs a periodic review of
payment types. If we find that your payment type can be changed from check to electronic
type, our system will automatically make that change. If a payee no longer accepts
electronic payments, your payee would then be changed to a check payment type. This
is done to send payments to your payees in the fastest, most efficient and secure
way possible. If you wish to be notified of a payment type change, please click
on the bill payment "Options" menu, and select eNotifications to select the Alerts
you would like to receive. Please remember that if you have a payment type change,
you may need to adjust your payment date to allow more or less days for the payment
to reach your payee.
Q.
Are payments processed on weekends and holidays?
A. Bill payments do not process on non-business days. For recurring payments, you
have the option to select the payment date to be the business day before or the
business day after the weekend or holiday when you set up your payment.
Q. Whom can I pay
with Bill Payment?
A. You can pay anyone with a United States address (also includes U.S. territories)
from your next-door neighbor, to the utility company, to a child in college across
the country. The only restriction is that you cannot pay any government agencies.
Q. On the Payment History page, how much history will be available?
A. Bill Payment history is maintained for 18 months.
Q. Will the memo field from a scheduled payment be printed on
the check sent to the payee?
A. Yes, any text entered in the memo field will print on the check. The account
number that you entered when adding the payee to your Personal Payee List is also
printed on the check. This lets the payee know to which account the payment should
be applied.
Q. Can I stop a bill payment or get a copy of a check?
A. You can stop payment on "check" bill payments if they have not yet cleared your
account. Simply call the Customer Service Center at
800.311.3182
and select one of the online banking options to speak with a representative.
Q. Can I postdate
a single payment?
A. Yes. Just set the payment date for any date in the future. Single payments are
actually set up into two categories: current and future payments, which allow the
user to schedule payments in the future or for the current date. Current date payments
will be sent to your payee the same day if entered prior to 3:00 p.m.
Q. Can I edit vendor addresses?
A. You may edit a Payee address for check payments, but for electronic payments
you must establish them as a new payee with the correct address and delete the old
payee record.
Q. How late in the day can I enter, edit or delete a payment?
A. 3:00 p.m.
Q. How many payees
may I have set up?
A. There is no limit for setting up payees.
Q.
How do I know if a payee is electronic or check?
A. Once you have set up a new payee, go to the "Payees" screen which will show you
if the payment is being mailed by check or sent electronically to your payee.
Q. What happens if I do not use my Bill Payment service for
an extended period of time?
A. If you have no scheduled or recurring bill payments for six months, the bill
payment service portion of your Internet Banker service will be removed.
Internet Banker product licensed by Jack Henry & Associates,
Inc.
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