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Frequently Asked Questions about eDocs
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eDocs FAQs
Select a question below and click for answer.
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Q. What types
of accounts are eligible for eStatements?
A. All personal and business checking and savings accounts are eligible for eStatement
service.
Q. Is my eStatement secure?
A. Yes, your statement is stored behind firewalls and is transmitted to your internet
browser using 128-bit encryption. In addition, our enhanced online customer authentication
methods also protect you when you login to access your eStatement. As always, it
is important that you maintain your personal computer with firewalls, the latest
anti-virus and operating system updates and spyware protection.
Q. How do I know when
my eStatement is ready?
A. An email notification will be sent to you when your statement is ready for online
viewing.
Q. How do I view my statement?
A. You may login directly from the secure email login feature using your Internet
Banker ID and Password or you may also access your eStatement directly from Internet
Banker by logging in at
www.susquehanna.net and selecting the eDocs login menu option.
Q. Do I need
a special program to view my eStatement?
A. You will need Adobe Acrobat Reader Version 6.0 or higher to view your eStatement.
Adobe Acrobat Reader is a free program and may be downloaded from the Adobe website
at
http://www.adobe.com/downloads. (Please note that dial-up connections may
be slow to download large PDF statement files.)
Q. How do I sign up to
receive eStatements?
A. If you currently use Internet Banker simply click on the eDocs link from the
Internet Banker menu bar which will walk you through an easy enrollment process.
Q. Can I sign up for eStatements without being an Internet Banker customer?
A. Yes! Go to
www.susquehanna.net and click on the Sign Up for Online Banking link. On
the next page, check ‘Go Paperless!’ to enroll for eStatement only service.
Q. Do I receive an eStatement
every month?
A. You will receive an eStatement on or around the same time of the month as your
current paper statement. Some savings account statements may be quarterly.
Q. May
I receive both a paper statement and an eStatement?
A. You will no longer receive a paper statement after you enroll for eStatements.
You can change your mind at any time and resume receiving paper statements by calling
our Customer Service Center at
800.311.3182.
Q. Will I still
get images of my canceled checks?
A: You will receive images of your canceled checks in your eStatement. In addition,
you can also access images of your checks and deposit tickets through our Internet
banking service.
Q. How long
will my eStatement be available for viewing?
A. Your eStatement will be available for 60 days to view, print or save to your
personal computer.
Q. May I have my eStatement sent to more than one e-mail address?
A. Yes, you may establish one additional recipient to receive a copy of your eStatement.
You may establish this additional recipient from the eDocs menu, click on ‘Additional
Recipient’ and follow the instructions. You will be responsible for assigning the
additional recipient with their own ID and password to access your statement.
Q. Is it possible for my eStatement information to be exported to other programs?
A. No, eStatements can only be saved as PDF files.
Q. How do I print out my eStatement?
A. From the Adobe Acrobat Reader toolbar, simply press the Printer icon.
Q.
How do I save my eStatement to my Personal Computer or disk?
A. Select the diskette (Save a Copy) icon on the Adobe Acrobat Reader toolbar. You
will then be prompted for the location on your computer where you would like to
save your statement.
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Internet Banker product licensed by Jack Henry & Associates, Inc.
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