Home | Site Map | Contact Us   
Search  
Customer Service: 800.311.3182   
Signup for Online Banking View a demo of Internet Banker Login to Internet Banker
Search for:

 

Zip Code:
or
City:
State:

Advanced Search
Frequently Asked Questions about E-docs

E-docs FAQs

Select a question below and click for answer.
Q. What types of accounts are eligible for E-statements?
A. All personal and business checking and savings accounts are eligible for E-statement service.

Q. Is my E-statement secure?
A. Yes, your statement is stored behind firewalls and is transmitted to your internet browser using 128-bit encryption. In addition, our enhanced online customer authentication methods also protect you when you login to access your E-statement. As always, it is important that you maintain your personal computer with firewalls, the latest anti-virus and operating system updates and spyware protection.

Q. How do I know when my E-statement is ready?
A. An email notification will be sent to you when your statement is ready for online viewing.

Q. How do I view my statement?
A. You may login directly from the secure email login feature using your Internet Banker ID and Password or you may also access your E-statement directly from Internet Banker by logging in at www.susquehanna.net and selecting the E-docs login menu option.

Q. Do I need a special program to view my E-statement?
A. You will need Adobe Acrobat Reader Version 6.0 or higher to view your E-statement. Adobe Acrobat Reader is a free program and may be downloaded from the Adobe website at http://www.adobe.com/downloads. (Please note that dial-up connections may be slow to download large PDF statement files.)

Q. How do I sign up to receive E-statements?
A. If you currently use Internet Banker simply click on the E-docs link from the Internet Banker menu bar which will walk you through an easy enrollment process.

Q. Can I sign up for E-statements without being an Internet Banker customer?
A. Yes! Go to www.susquehanna.net and click on the Sign Up for Online Banking link. On the next page, check ‘Go Paperless!’ to enroll for E-statement only service.

Q. Do I receive an E-statement every month?
A. You will receive an E-statement on or around the same time of the month as your current paper statement. Some savings account statements may be quarterly.

Q. May I receive both a paper statement and an E-statement?
A. You will no longer receive a paper statement after you enroll for E-statements. You can change your mind at any time and resume receiving paper statements by calling our Customer Service Center at 800.311.3182.

Q. Will I still get images of my canceled checks?
A: You will receive images of your canceled checks in your E-statement. In addition, you can also access images of your checks and deposit tickets through our Internet banking service.

Q. How long will my E-statement be available for viewing?
A. Your E-statement will be available for 60 days to view, print or save to your personal computer.

Q. May I have my E-statement sent to more than one e-mail address?
A. Yes, you may establish one additional recipient to receive a copy of your E-statement. You may establish this additional recipient from the E-docs menu, click on ‘Additional Recipient’ and follow the instructions. You will be responsible for assigning the additional recipient with their own ID and password to access your statement.

Q. Is it possible for my E-statement information to be exported to other programs?
A. No, E-statements can only be saved as PDF files.

Q. How do I print out my E-statement?
A. From the Adobe Acrobat Reader toolbar, simply press the Printer icon.

Q. How do I save my E-statement to my Personal Computer or disk?
A. Select the diskette (Save a Copy) icon on the Adobe Acrobat Reader toolbar. You will then be prompted for the location on your computer where you would like to save your statement.

Internet Banker product licensed by Jack Henry & Associates, Inc.
    Email this Page  
Terms & Conditions   |   Privacy   |   Security   |     Equal Housing Opportunity   |   Member FDIC
Copyright © 2009 Susquehanna Bancshares, Inc.
Susquehanna Bank 1570 Manheim Pike Lancaster, PA 17604-3300