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Frequently Asked Questions about E-docs   
 
E-docs FAQs

Select a question below and click for answer.

Q. What is E-docs?
A. E-docs is a service which allows you to receive your checking and savings account statements electronically via an E-statement. Soon you will also be able to receive other types of banking documents via E-docs, such as notices and disclosures.
Q. What are the advantages of E-docs?
A. Receiving E-statements using E-docs is fast, convenient and secure !

Fast – Your E-statement is accessible by email and online days before paper statements are received in the mail.

Convenient – By simply logging in, you can access your E-statement right from your computer. And, by saving each account statement to your PC, you’ll have an instant retrieval capability of all of your past statement records.

Secure – E-docs creates a paperless way of viewing your confidential account statements. Once you enroll, you will no longer receive your paper statement in the mail. With E-docs, there is no more worrying about identity theft or financial fraud through mail interception or having to destroy paper statements that you usually discard.
Q. Is my E-statement secure?
A. Yes, your statement is stored behind firewalls and is transmitted to your internet browser using 128-bit encryption. In addition, our enhanced online customer authentication methods also protect you when you login to access your E-statement. As always, it is important that you maintain your personal computer with firewalls, the latest anti-virus and operating system updates and spyware protection.
Q. How do I know when my E-statement is ready?
A. An e-mail notification will be sent to you when your statement is ready for online viewing.
Q. How do I view my statement?
A. You may login directly from the secure e-mail login feature using your Internet Banker ID and Password or you may also access your e-statement directly from Internet Banker by logging in at www.susquehanna.net and selecting the E-docs login menu option.
Q. Do I need a special program to view my E-statement?
A. You will need Adobe Acrobat Reader Version 6.0 or higher to view your E-statement. Adobe Acrobat Reader is a free program and may be downloaded from the Adobe website at http://www.adobe.com/downloads. (Please note that dial-up connections may be slow to download large PDF statement files.)
Q. How do I sign up to receive E-statements?
A. If you currently use Internet Banker simply click on the E-docs link from the Internet Banker menu bar which will walk you through an easy enrollment process.
Q. Can I sign up for E-statements without being an Internet Banker customer?
A. Yes certainly! Go to www.susquehanna.net and click on the Sign up for online banking link. On the next page, check ‘Go Paperless!’ to enroll for E-statement only service.
Q. Do I receive an E-statement every month?
A. You will receive an E-statement on or around the same time of the month as your current paper statement. Some savings account statements may be quarterly.
Q. May I receive both a paper statement and an E-statement?
A. No. You will receive only an E-statement for the first statement generated after your enrollment in the service. You will no longer receive a paper statement after enrollment in e-statements.
Q. How long will my E-statement be available for viewing?
A. Your E-statement will be available for viewing, printing or downloading to your Personal Computer for 60 days.
Q. May I have my E-statement sent to more than one e-mail address?
A. Yes, you may establish one additional recipient to receive a copy of your E-statement. You may establish this additional recipient from the E-docs menu, click on ‘Additional Recipient’ and follow the instructions. You will be responsible for assigning the additional recipient with their own ID and password to access your statement.
Q. Is it possible for my E-statement information to be exported to other programs?
A. No, E-statements can only be saved as PDF files.
Q. How do I print out my E-statement?
A. From the Adobe Acrobat Reader toolbar, simply press the Printer icon.
Q. How do I save my E-statement to my Personal Computer or disk?
A. Select the diskette (Save a Copy) icon on the Adobe Acrobat Reader toolbar. You will then be prompted for the location on your computer where you would like to save your statement.

Internet Banker product licensed by Jack Henry & Associates, Inc.
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