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Caution - Email and Other Scams
 
Susquehanna Bank is warning consumers about a recent series of fraudulent emails, phone messages and cell phone text messages sent to customers and non-customers by phishing scammers. These scammers send out mass messages to as many people as they can, attempting to trick them into giving out their confidential bank account information. Fraudulent emails have been designed to look as if they came from Susquehanna, often including the company’s logo. Consumers should be aware that these are not legitimate messages from Susquehanna Bank, and they should not click on any links in emails, call any toll-free numbers provided, or respond with any confidential financial or other information.

Anyone who has questions about a suspicious message they have received can call the Susquehanna Bank Fraud Hotline at 1-888-566-2366 or send an email to reportfraud@susquehanna.net. Anyone who did respond to the fake emails and/or disclosed personal information should contact their bank as soon as possible.

There are a variety of fraudulent messages, such as:
  • A text message saying that the customer's account has been locked and giving a phone number to call to have it restored.
  • An offer of a reward if they fill out an online customer service survey. The email recipient would be asked to enter their bank account information so the reward could be deposited.
  • A claim that a company has initiated a monthly charge to the recipient’s account; in order to stop the charge, the recipient is directed to a website, where they’d be asked for their confidential account information.
  • A warning that fraudulent emails are being sent out and the recipient’s debit card has been temporarily blocked as a security precaution. To re-activate the card, recipients are asked to call a toll-free phone number, where they’d need to input their card information.
  • A warning to be on the lookout for phishing scams where recipients are asked to click on a fraudulent link and immediately login and report any unnoticed password changes, unauthorized withdrawals, and check their account profile.
  • A security notice advising customer that an unsecured PIN reset was recently attempted on their account and then directing them to contact a toll-free number and input their card information.

To view examples of a fraudulent emails, click here.

Susquehanna works continuously with cyber-security firms to shut down illegitimate websites and toll-free numbers. Susquehanna Bank does not sell customer information, including emails, to third parties and does not send out unsolicited emails asking people to input confidential information. If you receive a suspicious email, don’t respond to it. If you’re not sure whether it’s legitimate or not, call your bank at a number you know is correct, such as the customer service number on your monthly statement.

For more information about protecting your financial information and identity, click here.
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Copyright © 2008 Susquehanna Bancshares, Inc.  |  Susquehanna Bancshares, Inc.  26 N. Cedar Street  Lititz, PA 17543-7000