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Customer Service
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Thank you for your interest in Susquehanna. We're here to help you find the assistance
you need. Susquehanna strives to deliver exceptional personal service to our customers
every day, in every way. Learn more about our Susquehanna
Star Commitments to you and
Tell Us How We Are Doing in delivering these commitments.
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Contact Us By Phone
800.311.3182
- Toll Free Customer Service
Customer Service Representatives are available Monday through Friday, from 8:00
AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM.
Our Automated Direct Dial is available 24 hours a day, seven days a week and allows
you to access account information, open a new account, renew a CD, apply for a loan,
transfer funds or get details about special product offerings.
For the hearing or speech impaired, please call the Telecommunication Relay Service
(TRS) by dialing 711
Email a General Request or Account Inquiry
Please use our
secure email form.
You will receive a response within 24 hours. If submitting a request on weekend
or holiday, you will receive a response the next business day.
Report a Lost or Stolen Card
Immediately call
800.311.3182. Please do not use email
to report a lost or stolen card.
Report Suspicious Communication
To report a potential
phishing
incident
fraudulent email or website, please forward the suspicious communication
to
reportfraud@susquehanna.net or call our toll-free hotline at 888.566.2366.
Send A Loan Payment
Payments for Susquehanna Bank commercial and personal loans including Home Equity,
Automobile, Mortgages, and Business Loans should be sent to:
Susquehanna Bank
PO BOX 2010
Lititz, PA 17543-7010
Please make sure to sign and include your loan account number on the check. Do not
staple payment coupons to checks. Inquires about loan payments to affiliates of
Susquehanna Bank can be directed to the Customer Service Center.
Contact a Branch Near You
Use our
ATM & Branch Locator.
Mail Correspondence
Please send your correspondence to:
Susquehanna Bank
Customer Service Center
26 N. Cedar Street
Lititz, PA 17543
Investor Information
Please email
Investor Relations & Stock Information
or call 717.625.6204.
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Security Center
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Protect Your Identity
- Learn about protecting the security of your personal and private customer information
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