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Customer Service: 800.311.3182

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Customer Service

Thank you for your interest in Susquehanna. We're here to help you find the assistance you need. Susquehanna strives to deliver exceptional personal service to our customers every day, in every way. Learn more about our Susquehanna Star Commitments to you.

Contact Us By Phone

800.311.3182 - Toll Free Customer Service
Customer Service Representatives are available Monday through Friday, from 8:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM.

TTD number for the hearing impaired: 888.244.3044
Our Automated Direct Dial is available 24 hours a day, seven days a week and allows you to access account information, open a new account, renew a CD, apply for a loan, transfer funds or get details about special product offerings.

Email a General Request or Account Inquiry

Please use our secure email form. You will receive a response within 24 hours. If submitting a request on weekend or holiday, you will receive a response the next business day.

Report a Lost or Stolen Card

Immediately call 800.311.3182. Please do not use email to report a lost or stolen card.

Report Suspicious Communication

To report a potential phishing incident fraudulent email or website, please forward the suspicious communication to reportfraud@susquehanna.net or call our toll-free hotline at 888.566.2366.

Contact a Branch Near You

Use our ATM & Branch Locator.

Mail Correspondence

Please send your correspondence to:
Susquehanna Bank
Customer Service Center
26 N. Cedar Street
Lititz, PA 17543

Investor Information

Please email Investor Relations & Stock Information or call 717.625.6204.

Customer Service

Monday - Friday
8 am - 8 pm (EST)
Saturday
8 am - 4 pm (EST)
800.311.3182
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