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CommunityBanks Acquisition |
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We’d like to welcome all of the customers who have joined our company from CommunityBanks. You are now part of a financial services company that offers more than 230 Susquehanna-affiliated branches and ATMs for your convenience in Pennsylvania, New Jersey, Maryland and West Virginia. In addition to serving your personal and business banking needs, Susquehanna can offer you expertise for a variety of financial needs, including investment and retirement planning, insurance services and commercial financing for businesses.
You can learn more about our diverse services and convenient branch locations as you explore this website. We also look forward to talking with you about how we can help you to achieve your financial goals. Feel free to stop in to one of our offices or contact our Customer Service Center with any questions you may have.
Susquehanna has been serving our neighbors and local businesses for generations, and we are pleased to welcome you to our family! |
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Ask Susquehanna
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Will my branch be open at the same times? |
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Most branches will keep the same hours that they had before the merger. There were a few minor changes to hours at some branches, and we posted signs in those branches to let customers know about the changes. |
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How does Susquehanna support local communities? |
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We live and work in the communities we serve—so it’s important to us to generously support local charitable programs and community events with our dollars and our time. A good example of this is our United Way campaign, where Susquehanna matches employees’ pledges to local United Ways dollar-for-dollar. For 2008, our employees have pledged more than $275,000. So with the company’s matching contributions, we will be directing more than $550,000 to local United Way-funded agencies and programs throughout the area where we do business. |
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Will CommunityBanks customers see changes to account numbers and products and services? |
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For almost all customers, account numbers will stay the same; any customers whose account numbers needed to change were contacted individually. In addition, most products and services will work the same as before. Any changes are outlined in a Product & Service Guide that was mailed to CommunityBanks customers. |
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| Q: |
What is Susquehanna Bank’s cut-off time for transactions to be posted to my account the same business day? |
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Susquehanna Bank’s cut-off time for all over-the-counter, ATM and telephone transactions is 3:00 p.m. Customers may complete transfers on our Internet Banking system until 8:00 p.m. for processing on the same business day. |
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Will this merger affect the FDIC insurance on my deposit accounts? |
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In accordance with FDIC rules, deposit accounts from each bank will continue to be insured separately for six months after the merger date, to give customers time to restructure accounts. If you believe your combined deposits with Susquehanna Bank and CommunityBanks may exceed the FDIC insurance limit, it’s best to contact staff at your local branch to discuss options. The FDIC insurance limit is $100,000 for deposit accounts and $250,000 for Individual Retirement Accounts; however, the way accounts are registered affects whether or not you exceed this limit. |
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| Q: |
Does Susquehanna offer options to access accounts from home or work? |
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Yes, Susquehanna Bank has services including Internet banking and automated telephone banking. In addition, customers can choose to receive their monthly statements electronically if they want, which helps to save paper and preserve the environment. |
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| Q: |
Will Susquehanna charge me a service fee if I use my ATM Card at another bank’s ATM? |
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Susquehanna offers several accounts that allow free transactions at another bank’s ATM. In addition, customers can enjoy Susquehanna’s ATM Freedom program on any personal checking, savings or money market account. Under ATM Freedom, Susquehanna will refund the service fees that other companies may charge when you make a withdrawal at their ATMs, provided your account had an available balance of $2,500 or more following the withdrawal. |
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Does Susquehanna offer any type of reward program for using my check card? |
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Yes. Every time customers use their check/debit card to make a qualifying purchase, they earn bonus points that can be used for merchandise or travel. The bonus points are offered on transactions that customers authorize with their signature or by typing in their PIN. There are more details on the website under ScoreCardSM Rewards. |
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Do I need to re-establish direct deposits or automatic payments that I had previously set up on my CommunityBanks accounts? |
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No. If you had previously established direct deposits or payments, they will automatically be continued by Susquehanna Bank. In some cases, the organization that initiates the direct payment or debit may contact you for approval to change the transaction to the new bank routing number for Susquehanna Bank. |
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| If you would like to submit a question please use our
secure email form. |
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News
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| November 26, 2007: Susquehanna Bancshares, Inc. Announces Results of Elections for Merger Consideration in Community Banks Inc. Acquisition
Read More...
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| November 16, 2007: Susquehanna Bancshares, Inc. Completes Acquisition of Community Banks, Inc.
Read More...
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| October 23, 2007: Susquehanna Bank and CommunityBanks Contribute $330,000 to Support Central PA Educational Initiatives
Read More...
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Branch Consolidations
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| As we work to join our companies together, we’ve determined that a few Susquehanna Bank and CommunityBanks branches are located so close to each other that it makes sense to combine them into one location. In those cases, we’ve selected the best facilities offering the most convenience for the majority of our customers in the area. Beginning November 16, the following changes will occur for five of our branches. In all cases, the distance between the combined branches is less than 2 miles. |
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Berks County |
Location to close on November 16
2228 State Hill Road, Wyomissing |
New location beginning November 17
2210 Quarry Drive, West Lawn. |
| Distance between branches: 1.6 miles |
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Lancaster County |
Location to close on November 16
128 Toddy Drive, East Earl |
New location beginning November 17
1060 Main St., Blue Ball |
| Distance between branches: 1.1 miles |
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Snyder County |
Location to close on November 16
2894 N. Susquehanna Trail, Shamokin Dam |
New location beginning November 17
48 Orchard Drive, Shamokin Dam. |
| Distance between branches: 0.2 miles |
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York County |
Location to close on November 16
2170 White St., York |
New location beginning November 17
Delco Plaza, 1205 Carlisle Road, York |
| Distance between branches: 0.2 miles |
Location to close on November 16
10 S. Main St., Spring Grove |
New location beginning November 17
D502 N. Main St., Spring Grove |
| Distance between branches: 1.9 miles |
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